Shipping Policy
At Valencia Serna, every piece is made with care and intention. Below you’ll find everything you need to know about how your order is prepared and delivered.
Order Processing
Ready-to-Ship Items
Orders are processed within 2–4 business days after payment is confirmed.
Made-to-Order & Custom JewelryThese pieces take 3–6 weeks to create before shipping.This time allows for craftsmanship, quality checks, and careful packaging. Once your order ships, you’ll receive a confirmation email with tracking details.
Where We Ship
We currently ship to The United States Select international countries (shown at checkout)If you don’t see your location listed, feel free to email us at info@valenciaserna.com.
Shipping Times
United States
Standard Shipping: 3–7 business days
Express Shipping (if available): 1–3 business days
International Orders
Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days
Delivery times may vary due to customs or local carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details. We may offer complimentary insured shipping on qualifying orders.
Insurance & Delivery Security
All orders are fully insured while in transit.
High-value orders may require a signature upon delivery to ensure your jewelry arrives safely.
Customs & Import Fees (International Orders)
International customers are responsible for any customs duties, taxes, or import fees charged by their country.We are not responsible for delays caused by customs processing.If There’s an Issue With Your DeliveryDamaged Items:Please contact us within 48 hours of delivery and include photos of the packaging and item.
Missing Packages:
If your tracking shows “delivered” but you didn’t receive it, contact us within 5 business days so we can help file a claim.
Incorrect
Shipping Information
Please double-check your address at checkout. Valencia Serna is not responsible for orders shipped to an incorrect address provided by the customer.Additional shipping fees may apply for reshipments.
Need Help?
We’re always happy to assist.